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Following are the skills and qualities Pierce County Library expects in its staff to provide outstanding service.
1. Customer Focus
We (PCLS staff) strive to understand and exceed our customers’ expectations. We treat all people with courtesy and respect and are welcoming and approachable. We are aware of cultural differences that may impact how people prefer to experience the Library and take our cues from the customer to adapt our styles accordingly.
Note: “customer” always means both coworkers and the public, including both current and potential library users.
2. Teamwork
We work effectively with our team, work group, and across organizational lines to accomplish the Library System’s goals. We build respectful relationships within and between units and among individuals. We encourage and support other staff.
3. Professional Integrity
We project a professional attitude and image and adhere to a high standard of professional conduct. We value and respect customer confidentiality.
4. Leadership
We accept responsibility and make decisions appropriate to our positions and the given situation. We contribute, support and encourage new ideas. We demonstrate grace under pressure.
5. Communication
We effectively communicate, both verbally and in writing. We listen to understand and use constructive approaches to resolving workplace issues. We freely share new ideas.
6. Problem Solving
We develop effective approaches to address customer needs and solve problems. We use good judgment to resolve conflicts. We address customer behavior and issues when necessary. We are solution-oriented.
7. Change and Learning
We positively respond to organizational change and show a willingness to learn new ways to accomplish work. We are flexible. We take the initiative to look for ways to develop as individuals and to improve the Library System. We are strategic thinkers.
8. Positive Attitude
We are enthusiastic about our work and like to have fun. We are positive role models for one another and remember that we represent the Library and its mission in the community.
9. Diversity
We understand and are committed to the principles of diversity. We strive to understand the needs of all people in our community. We treat all people with courtesy and respect and are welcoming and approachable. We uphold the principles of intellectual freedom.